R3sults Privacy Policy

R3sults Group Inc., operating under the brand name "R3sults", is dedicated to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile application, smart wearable devices, and related services (collectively, the "Services"). Our platform provides real-time disaster alerts, family location tracking, emergency SOS services, and AI-powered emergency response tools. Due to the sensitive nature of our Services, we prioritize data privacy and security.

By accessing or using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Services.

Information You Provide Directly

We collect information you voluntarily provide when interacting with our Services, such as:

• Account Registration Data: Full name, email address, phone number, username, and password.
• Profile Information: Home address, emergency contacts, household members, and health-related details you choose to provide.
• Payment Information: Credit/debit card details, billing address, and transaction history processed via secure third-party payment processors.
• Communications: Messages, support inquiries, feedback, and survey responses.
• SMS Opt-In Consent: We record your consent, phone number, opt-in date/time, and source when you opt in to receive SMS messages.

Information Collected Automatically

When you use our Services, we automatically gather certain details, including:

• Device Information: Type, operating system, unique identifiers, hardware model, and mobile network information.
• Location Data: GPS coordinates, cell tower data, and Wi-Fi access point information, with your permission.
• Usage Data: Pages visited, features used, time spent, click patterns, search queries, and interaction logs.
• Log Data: IP addresses, browser type, referring URLs, and crash reports.
• Sensor Data: From our smart wearable devices-heart rate, body temperature, step counts, fall detection events, and emergency SOS activations.

Information from Third Parties

We may obtain information about you from third parties, such as:

• Government emergency alert systems and FEMA data feeds.
• Weather and geospatial data providers.
• Social media platforms if you connect your accounts.
• Insurance partners and relief organizations with your consent.

Core Service Delivery

• Providing real-time disaster alerts and emergency notifications.
• Enabling Family Finder GPS tracking and safety check-ins.
• Processing emergency SOS activations and coordinating rescue responses.
• Operating smart wearable device features, including live tracking and fall detection.
• Sending evacuation routes, shelter locations, and emergency resources.

Account and Platform Management

• Creating and managing your account.
• Processing payments and subscriptions.
• Providing customer support and responding to inquiries.
• Sending transactional messages, including account confirmations, security alerts, and 2FA verification codes.

SMS Communications

With your explicit consent, we use your phone number to send:

• Two-Factor Authentication (2FA): One-time passcodes for identity verification during login.
• Emergency Alerts: Time-sensitive disaster alerts and evacuation notifications based on your location.
• Platform Notifications: Account updates, subscription confirmations, and service announcements.
• Marketing Messages: Launch updates, product news, and promotional offers-only if you have opted in.

You may opt out of non-essential SMS communications at any time by replying STOP to any message or updating your notification preferences in the app.

Safety, Security, and Compliance

• Detecting, preventing, and responding to fraud, abuse, and security threats.
• Complying with applicable laws and regulations.
• Enforcing our Terms of Service.
• Protecting the rights, property, and safety of R3sults, our users, and the public.

Research and Improvement

• Analyzing usage patterns to improve our Services.
• Developing new features, products, and AI models for disaster prediction.
• Conducting research to advance emergency response effectiveness.

We process your personal information for the following reasons:

• Contractual Necessity: To provide the Services you have requested.
• Consent: Based on your explicit consent, which you may withdraw at any time.
• Legitimate Interests: Necessary for our legitimate business interests, like improving our Services and preventing fraud.
• Legal Obligation: To comply with applicable laws and regulations.
• Vital Interests: To protect your vital interests or those of another person, particularly relevant given the life-safety nature of our Services.

R3sults does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party vendors who assist us in operating our Services, including cloud infrastructure and hosting providers, SMS and telecommunications providers for message delivery, payment processors for subscription billing, analytics providers, and emergency response coordination services. All service providers are contractually required to handle your information securely and only for the specified purposes.

Emergency Situations

In genuine emergencies, we may share your location data, health data, or contact information with emergency responders, rescue services, government agencies, or your designated emergency contacts to protect your life or the lives of others.

Legal Requirements

We may disclose your information if required by law, subpoena, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If R3sults Group Inc. is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information - which cannot reasonably be used to identify you - with research institutions, government agencies, and the public to advance disaster preparedness and emergency response.

We retain your personal information for as long as necessary to:

• Provide the Services and maintain your account.
• Comply with our legal obligations and resolve disputes.
• Enforce our agreements.
• Meet regulatory retention requirements.

Location data from emergency events may be retained for longer periods to assist with post-disaster recovery coordination and research. Account data is generally retained for the duration of your subscription plus three years. You may request deletion of your data at any time, subject to legal retention requirements.

Rights for All Users

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to legal exceptions.
• Right to Opt Out of SMS: Reply STOP to any R3sults SMS or update preferences in your account settings.
• Right to Withdraw Consent: Withdraw consent for any processing based on consent, without affecting prior processing.

California Residents (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold.
• Right to delete personal information collected from you.
• Right to opt out of the sale or sharing of personal information.
• Right to non-discrimination for exercising your privacy rights.
• Right to correct inaccurate personal information.
• Right to limit use of sensitive personal information.

To exercise your California privacy rights, contact us at info@r3sults.com.

GDPR (EEA, UK, and Switzerland)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to object to processing, and the right to lodge a complaint with your local supervisory authority. Contact us at info@r3sults.com to exercise these rights.

Location data is central to R3sults' life-safety Services. We want to be transparent about how we handle it:

• We collect precise GPS location only when you grant permission or when you activate emergency features.
• Family Finder location sharing is controlled by you - you choose who can see your location and when.
• Location data from emergency SOS activations may be shared with emergency responders without prior consent when necessary to protect life.
• You can disable background location tracking at any time through your device settings, though this may limit certain emergency features.
• Location history is retained for 30 days for standard users and longer for emergency event records.

R3sults' Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Our family tracking features for minors require consent from a parent or legal guardian who creates and controls the child's account.

If we learn that we have inadvertently collected personal information from a child under 13 without parental consent, we will take immediate steps to delete that information. If you believe we have collected information from a child under 13, please contact us immediately at info@r3sults.com.

We implement industry-standard technical, administrative, and physical safeguards to protect your personal information, including:

• End-to-end encryption for sensitive data in transit and at rest.
• Secure Socket Layer (SSL/TLS) for all data transmissions.
• Multi-factor authentication for account access.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data on a need-to-know basis.
• SOC 2 aligned security practices for cloud infrastructure.

Despite these measures, no security system is impenetrable. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

We use cookies, web beacons, pixels, and similar tracking technologies to operate our website and improve your experience. These technologies help us keep you logged in, remember your preferences, analyze website traffic and usage patterns, deliver relevant content and emergency alerts, and measure the effectiveness of our communications.

You can control cookies through your browser settings. Disabling certain cookies may impact the functionality of our Services. We honor Do Not Track signals where required by applicable law.

Our Services may contain links to third-party websites, applications, or services, including partner organizations, insurance providers, and emergency resource platforms. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

R3sults Group Inc. is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. For users in the EEA or UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the legal mechanism for international data transfers.

In accordance with TCPA and carrier requirements, we disclose the following regarding our SMS communications:

• Consent is not a condition of purchase: You are not required to consent to receive marketing SMS messages as a condition of purchasing or using our Services.
• Opt-Out: Reply STOP to any R3sults message to unsubscribe. You will receive a confirmation and no further messages of that type will be sent.
• HELP: Reply HELP to any R3sults message for support information.
• Message Frequency: Varies by feature - 2FA messages are sent only at login; emergency alerts depend on disaster activity in your area.
• Message and Data Rates: Standard message and data rates from your mobile carrier may apply.
• Supported Carriers: AT&T, T-Mobile, Verizon, and most major US carriers.
• SMS Short Codes & Toll-Free Numbers:R3sults sends SMS messages for account verification (2FA), emergency alerts, and platform notifications. Consent to receive SMS is not a condition of any purchase. Reply STOP to opt out, HELP for support. Msg & data rates may apply.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date and sending an email notification to your registered email address. Your continued use of our Services after the effective date constitutes your acceptance of the updated Privacy Policy.